We offer free shipping within the continental US on orders above $55.

We currently ship everywhere in the continental US.

Once you place your order, we move fast. It takes 1-2 days to process and ship, then 3–5 business days to arrive at your door.

We do our best to get your order out the door quickly. Because of that, there’s only a short window to make changes. Once your order reaches our fulfillment center, we won’t be able to adjust or cancel it.

We want you to love your water and your experience with us.

If something’s not quite right, we’re here to help. Whether it’s a return, exchange, or refund, just reach out to our customer care team. We’ll walk you through the process and work with you to make it right.

Items purchased on our site: Products purchased directly from our site may be returned for a full refund within 45 days of the original purchase date, provided they are new, unopened, and in the original manufacturer’s packaging. To initiate a return, please contact Customer Care at 1-800-503-2939 or help@culligan.com.

Items purchased elsewhere: Products purchased from a retailer or other third party must be returned to the original place of purchase and are subject to that seller’s return policy.

Opened or used items: Products that have been opened or used are not eligible for return under our standard return policy. These items may be covered under the warranty outlined in the product manual. If the item is not covered by the applicable warranty, it may not be eligible for a refund or replacement.